FAQ

/ common questions answered

Find quick answers

What types of TVs are available?

How do I set up my Pixel TV?

Does Pixel offer a warranty on its products?

How do I request a repair for my Pixel product?

How can I update the software on my Pixel TV?

What should I do if my Pixel TV won’t connect to Wi-Fi?

Can I return or exchange my Pixel product?

What smart features are available on Pixel TVs?

Does Pixel offer products for commercial use?

75", 85",  and 100" inch.

Follow the steps in the installation guide provided with your product, or visit our Support page to download a digital copy. If you need assistance, you can also schedule a professional installation service through our support team.

We offer coverage for defects in materials and workmanship for a period specified in your warranty documentation. For more details, visit our Warranty & Repairs section or contact Customer Support.

If you experience an issue with your Pixel product, you can request a repair by contacting our Customer Support team or submitting a Repair Request Form online. Be sure to have your proof of purchase and product information available for a smoother process.

To keep your Pixel TV running smoothly, we recommend checking for regular software updates. Go to the Settings menu on your TV, select Software Update, and follow the instructions. You can also visit our Software Updates & Downloads page for manual downloads.

  • Ensure your Wi-Fi is working and other devices are connected.
  • Restart both your TV and router.
  • Check that your TV is within range of the router.
  • Verify your network credentials are correct. If the issue persists, refer to our Troubleshooting section or contact Customer Support for assistance.

Visit our Returns & Exchanges page for instructions on how to initiate the process.

Providing access to popular streaming services like Netflix, YouTube, and Disney+. Additionally, our smart TVs feature voice control, personalized recommendations, and AI-enhanced viewing options to tailor your experience.

Yes! Pixel offers a range of commercial display solutions, including digital signage, video walls, and LED screens designed for business environments. For more information, visit our Commercial Displays section.

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    Providing ultra-high-definition viewing experiences with the perfect blend of technology, design, and performance
    Egypt
    Industry 87, Industrial Zone 100 Feddan Badr, Cairo, Egypt.
    +20 1111088870
    info@pixelelectro.com
    Industry 87, Industrial Zone 100 Feddan Badr,
    Cairo, Egypt.
    +20 1111088870
    info@pixelelectro.com
    Providing ultra-high-definition viewing experiences with the perfect blend of technology, design, and performance
    Egypt
    Industry 87, Industrial Zone 100 Feddan Badr, Cairo, Egypt.
    +20 1111088870
    info@pixelelectro.com